Frequently Asked Questions

Charges appear as FM Store. That’s it. No product details, no store branding beyond the descriptor.

Yes. Everything ships in plain packaging with no store branding on the outside. The return address shows FM Store.

We accept all major credit and debit cards, plus PayPal, Shop Pay, Apple Pay, and Google Pay. Your card is charged when you place the order.

We move fast, so there’s a short window. Email us at support@store.fansly.com as soon as possible and we’ll try to catch it before it ships. Once it’s with the carrier we can’t pull it back, but you can still set up a return or exchange after it arrives.

Email us right away with your order number and the correct address. If the order hasn’t shipped yet we’ll update it. If it’s already on the way, we’ll help you sort out next steps once we see where the package ends up.

Check your spam folder first, then make sure the email you used at checkout is right. Still nothing? Reach out with the name on the order and we’ll track it down.

Orders typically ship within 1-2 business days of payment, excluding weekends and holidays. US orders usually arrive within 5-10 business days after that. International delivery times vary by region, see below.

Yes. Orders ship from the US and delivery can take 7-21 days depending on local customs.

You’ll get tracking by email once your order ships. If the link isn’t updating, give it 24-48 hours, carriers are sometimes slow to scan.

Usually not. International packages in particular can sit in customs for a week or more without a scan. If there’s been no movement for 10 business days on a domestic order or 20 on an international one, email us and we’ll dig into it.

Email support@store.fansly.com with your order number and what you’d like to send back or swap, and we’ll walk you through the next steps.

Every product page has a size chart with garment measurements. Fit varies by product, so check the chart each time rather than assuming your usual size.

For printed items: cold wash, inside out, hang dry or tumble low. Skip the iron on the print. Specific care instructions are on the tag.

Email support@store.fansly.com or use our contact form. We typically reply within 1-2 business days. Include your order number and we can help a lot faster.

We’re the merch store, so we can help with orders, shipping, and returns. For anything about your Fansly account itself, like subscriptions, billing on the platform, or login issues, contact Fansly support directly at support@fansly.com.